To retrieve your username or password, click on the "Log In" button in the upper right of the website, then click on the "Forgot your password" link under the Log In area. Enter the username or email address that you created your account with and click the "Reset Password" button. If your email address is registered to more than one account, your usernames for those accounts will be displayed on the screen. You will receive an email with a link to reset your password.

If you are getting a blank white screen when trying to launch the course, right click on the right screen and select the option "reload frame". You may need to do this more than once before the cache is significantly cleared enough in order to display the course.

If the problem persists, you can try clearing your browsers cache by following the instructions here: refreshyourcache.com.

Depending on the settings you have enabled or disabled on your browser, it may be a good idea to try a completely different browser, like Google Chrome, or Mozilla Firefox.

For additional support, please email us at learning@furthered.ca.

Please ensure there are no actions or interactivities on the screen that you may need to click on to proceed. If you are certain that the course is locked up, close the course and relaunch it. You can also try clearing your browsers cache by following the instructions here: refreshyourcache.com. If the problem persists, please email us at learning@furthered.ca.

Please ensure that you have a good, fast connection to the internet. Using internet at peak times can cause issues where the course appears to freeze, this happens while the course is trying to buffer. You can either try again during non-peak hours or a different network that his a better internet connection.

Course certificates (if available) can be downloaded directly under your account. Once you have logged in, click on the red "My Account" button and then click on "My Transcripts", locate the course you are trying to download the certificate for and click on the certificate number to download.

Course certificates (if available) can be downloaded directly under your account. Once you have logged in, click on the red "My Account" button and then click on "My Transcripts", locate the course you are trying to download the certificate for and click on the certificate number to download.

You can also click on the "resend" link to have your certificate emailed to you. Please ensure that the email isn't ending up in your spam or junk filters.

For additional support, please email us at learning@furthered.ca.

In-Person Training: Participant Cancellation Policy:

• Registrants who can no longer attend in-person training but have given more than 3 business days notice to FESA may choose between a full refund by cheque or a full credit to be used towards future training.
• If a cancellation by a participant occurs within 3 business days or less of the program start date, the registrant will receive a refund or credit on file, minus 20% of the registration fee. 

Online Training: Participant Cancellation Policy:

• When registering for an online course, participants acknowledge that they are purchasing a physical training manual.  If a cancellation occurs and the training manual has already been shipped, a refund or credit will be issued minus the full shipping fees and the full retail cost of the manual itself.  (manual prices can be found here: https://www.furthered.ca/shop)
• Shipping dates will be by FESA discretion but please note that materials may be shipped as early as two weeks prior to the program start date. 

Online & In-Person Training:  Cancellation by FESA Policy:

• FESA guarantees that a minimum of 3 business days notice will be given to program participants in the case of cancellation by FESA. 
• In the case of FESA cancelling a program, registered participants will be given the choice of a full refund by cheque or credit on file for a future training program. 
• FESA is not responsible for any ancillary costs incurred by registered participants or their organizations due to the cancellation of an in-person or online training program.